Terms of Service

Last updated: 16 June 2026

These Terms of Service (the "Terms") are a binding agreement between you ("you", the customer or user) and OKR Tracker for your use of OKR Tracker (the "Service"). By creating an account, accessing, or using the Service you agree to these Terms. If you are entering into these Terms on behalf of a team or organisation, you confirm you are authorised to bind it.

1. Who we are

The Service is operated by OKR Tracker. You can reach us for any question, notice, or complaint under these Terms at support@yapele.com. Our registered address is available on request at that email.

OKR Tracker is a hosted, multi-team OKR (Objectives & Key Results) tracker. We provide it as software-as-a-service; we do not sell it for you to host yourself.

2. Your account

You must provide accurate information and keep your login credentials secure. You are responsible for all activity under your account. Tell us promptly at support@yapele.com if you suspect unauthorised access. We offer two-factor authentication and passkeys and strongly recommend enabling them. You must be old enough to form a binding contract in your jurisdiction to use the Service.

3. Your content and ownership

As between you and us, you own the teams, objectives, key results, and other content you put into the Service ("Your Content"). You grant us a limited licence to host, store, process, and display Your Content only as needed to operate and support the Service for you. We do not claim ownership of Your Content and we do not sell it. You are responsible for having the right to store and process Your Content, including any personal information about your team members.

4. Acceptable use

You agree not to:

• use the Service to break the law or infringe anyone's rights;
• store or transmit unlawful, harmful, or infringing content;
• attempt to breach, probe, or circumvent the Service's security, rate limits, or access controls;
• disrupt the Service, or use it to send spam or malware;
• resell or provide the Service to third parties except your own team members; or
• scrape or place unreasonable load on the Service beyond the documented API.

We may suspend or limit accounts that breach this section.

5. Plans, billing, and the seller of record

Each team has a free tier up to a member limit; larger teams require a paid plan billed monthly or annually. Prices, including any applicable taxes, are shown before you subscribe. Payments are processed by Creem, our payment processor and merchant of record — Creem is the seller of record for the transaction, and your receipt, invoice, and any tax (e.g. VAT) are issued by Creem. Card details are entered with Creem and never reach our servers.

Paid plans renew automatically for successive periods until cancelled. You can cancel any time from the billing portal; cancellation stops future renewals and you keep paid features until the end of the period you have already paid for. Except where the law requires otherwise, fees already paid are non-refundable.

6. Cooling-off (electronic transactions)

Where the Electronic Communications and Transactions Act, 2002 ("ECTA") applies to your purchase, you may cancel a new subscription within seven (7) days, without reason or penalty, and receive a refund of any amount paid, subject to ECTA. Note that under ECTA this right does not apply once a service has begun with your consent before the end of that period — by subscribing and using paid features immediately you consent to the Service beginning during the cooling-off window. To exercise this right, email support@yapele.com before using the paid features.

7. Availability

We work to keep the Service available and your data safe, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, change, or discontinue features. We host customer data in the European Union (Netherlands); see the Privacy Policy.

8. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you materially breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends; we will, on request made within 30 days, provide a reasonable export of Your Content where technically feasible, after which we may delete it (subject to the Privacy Policy and any legal retention duty).

9. Warranties and disclaimer

Except as expressly stated and to the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, and non-infringement. Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded, including under the Consumer Protection Act, 2008 where it applies to you.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, goodwill, or data, arising out of or relating to the Service. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us for the Service in the three (3) months immediately before the event giving rise to the claim.

These limits do not apply to liability that cannot be limited or excluded under the law that governs these Terms — for example liability for gross negligence or wilful misconduct, for death or personal injury caused by negligence, or under the Consumer Protection Act, 2008 or the Protection of Personal Information Act, 2013 ("POPIA") to the extent they apply.

11. Your indemnity

You agree to indemnify and hold us harmless from claims, losses, and reasonable costs arising from Your Content, your use of the Service in breach of these Terms, or your violation of any law or third-party right.

12. Intellectual property

The Service, its software, and its branding are owned by us or our licensors and are protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; they grant no other rights in our intellectual property.

13. Third-party services

The Service relies on third parties to operate, including our cloud host (in the European Union (Netherlands)), Creem for payments, and — where the operator enables them — Resend for transactional email and Google for optional sign-in. Their handling of data is described in the Privacy Policy. We are not responsible for third-party services outside our control.

14. Data protection

Our processing of personal information is governed by POPIA and described in the Privacy Policy, which forms part of these Terms. Where you upload personal information about your team members, you are the responsible party for that information and we act as your operator in respect of it.

15. Changes to these Terms

We may update these Terms as the Service evolves. We will post the updated version here and, for material changes, give notice in the app or by email. Continuing to use the Service after a change takes effect means you accept the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa, and you submit to the non-exclusive jurisdiction of its courts. We will try in good faith to resolve any dispute informally first — please contact us at support@yapele.com. This clause does not affect any mandatory consumer rights you have under the law of your country of residence.

17. General

These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remains in effect. Our not enforcing a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor of our business. Notices to you may be given in the app or by email; notices to us go to support@yapele.com.

18. Contact

Questions about these Terms? Email us at support@yapele.com.